Salary: £ Competitive, depending on qualifications & experience, company vehicle
Reporting To: Operations Director.
Location: (Hybrid) Head Office at Papworth, Cambridge, with travel nationwide.
Viridian Solar is a market leader for roof-integrated solar panels in the UK with recent success in opening new opportunities in Europe. Our aesthetic in-roof solar panels are now commonplace on new homes. Viridian Solar is fast-growing company with exciting times ahead.
Your role is customer facing and covers a wide range of activities. You will be responsible for ensuring that our customers receive the highest level of service, ranging from investigating and solving problems, which may be complex and involve many interested parties, to ensuring minor delivery errors and faults are corrected promptly. There will also be times that you work with the order fulfilment team ensuring delivery of goods is optimised, and with the R&D team to offer improvements to our products.
Based both in the office, and on the road, you will visit customers at construction sites right across the UK and possibly in other European countries. You will need to train and offer customers first hand support on PV installations mainly focusing on the electrical aspect, with the occasional full installation including the PV on roof panel installation. You may also be required to inspect completed jobs, and perform quality inspections of our products.
Your background may be from outside or within the solar industry, but you need to be confident and have had a history of working with electrical equipment and signing off systems. More important is that you are keen to energetically present our products and the company to our customers and end users or our products in a helpful and positive way and become their first line of call regarding any support they may require.
It would be an advantage to be familiar with current electrical installation regulations and PV installation practice, but training can be provided.
You will monitor all areas of customer support and have an eye for how we can improve our products or services. You will be the frontline support for our customers when they require advice on installation of EV chargers and Inverters.
Please send your CV with a covering letter to:
Operations Director, Viridian Solar, Atlas Building, 68 Stirling Way, Papworth, Cambs. CB23 3GY